Returns

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How can I return something?
Orders from the EU: You can return unused products to Bergzeit within 100 days. Please follow the steps below (your legal rights are not affected by thi...
Di, 16 Dez, 2025 um 12:05 NACHMITTAGS
Are returns free of charge?
Orders from the EU: You can return unused products to Bergzeit within 100 days. Please follow the steps below (your legal rights are not affected by thi...
Di, 16 Dez, 2025 um 5:19 NACHMITTAGS
What are the returns costs?
Orders from the EU: You can return unused products to Bergzeit within 100 days. Please follow the steps below (your legal rights are not affected by thi...
Di, 16 Dez, 2025 um 5:19 NACHMITTAGS
I have received the wrong item.
Orders from the EU: You can return unused products to Bergzeit within 100 days. Please follow the steps below (your legal rights are not affected by thi...
Di, 16 Dez, 2025 um 5:20 NACHMITTAGS
Can I exchange my item for a different size or colour?
Orders from the EU: You can return unused products to Bergzeit within 100 days. Please follow the steps below (your legal rights are not affected by thi...
Di, 16 Dez, 2025 um 5:20 NACHMITTAGS
What happens to my voucher after a return?
Newsletter and other promotional vouchers are only valid for one order. If the order value after a return falls below the minimum order value of the vouc...
Di, 16 Sep, 2025 um 9:01 VORMITTAGS
Can I return goods that I don't like or that don't fit?
Orders from the EU: You can return unused products to Bergzeit within 100 days. Please follow the steps below (your legal rights are not affected by thi...
Di, 16 Dez, 2025 um 5:20 NACHMITTAGS
When will I receive my refund?
Once we have received and processed your return, we will refund any payments made to the payment method you used to place the order. In some cases, this can...
Mo, 15 Sep, 2025 um 4:18 NACHMITTAGS
Can I exchange items that are part of a set?
Unfortunately, items that are part of a set cannot be exchanged. Please register the entire set for return. For ski sets with boots, it is possible to excha...
Mo, 15 Sep, 2025 um 4:20 NACHMITTAGS
My parcel does not arrive.
If the status of your order does not change after more than 3 days, please contact our customer service department, quoting your order number. We will then ...
Mo, 15 Sep, 2025 um 4:20 NACHMITTAGS