Warranty & Repairs

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What if the product is damaged in transit?
Orders from the EU: We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty perio...
Di, 16 Dez, 2025 um 5:25 NACHMITTAGS
Can you provide me with replacement parts for my item?
We are happy to provide you with spare parts for goods purchased from us. For this we need a photo and a detailed description of what you are looking for. P...
Mi, 14 Aug, 2024 um 11:18 VORMITTAGS
My product has a defect
Orders from the EU: We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty perio...
Di, 16 Dez, 2025 um 5:26 NACHMITTAGS
Who can I contact if I have a claim on an item?
Orders from the EU: We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty perio...
Di, 16 Dez, 2025 um 5:26 NACHMITTAGS
How long does a defective item claim take?
Since we have to send the defective, defective or incomplete product to the manufacturer on a case-by-case basis, we would like to point out that a complain...
Do, 4 Jan, 2024 um 2:39 NACHMITTAGS
What is the procedure for repairs and defects?
Orders from the EU: We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty perio...
Di, 16 Dez, 2025 um 5:27 NACHMITTAGS
My items are defective, can I exchange them?
We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will ...
Di, 16 Dez, 2025 um 5:23 NACHMITTAGS
Why was the defect item refunded to me?
Repair or replacement was not possible. The manufacturer has decided to reimburse you for the goods.
Do, 18 Aug, 2022 um 3:08 NACHMITTAGS
An item I have already made a claim on has another defect. What is the process for further claims?
Please contact us using our contact form so that we can initiate a complaint for you. Unfortunately, it is not possible to register the goods again via the ...
Di, 12 Mär, 2024 um 9:54 NACHMITTAGS
Can I get a discount for a defective item rather than returning it?
Using our returns portal, please enter your order number and last name. You can then select register a complaint and follow the steps in the portal.  Please...
Mi, 14 Aug, 2024 um 11:26 VORMITTAGS